The Megaporter Name-Based TicketsAccessibility and facilities for the disabledTicketsAdmission and Wristband現場演出節目活動週邊規劃其他
Q
一人何枚までメガポートチケットを購入することができますか？
4枚
Q
メガポーターの優先購入コードを利用して一組何枚までメガポートチケットを購入することができますか？
4枚
Q
異なる種類のチケットの同時購入はできますか、それとも一度につき同じ種類のチケットのみの購入になりますか？
異なる種類のチケットを同時に購入することも可能ですが、購入枚数の合計は4枚が上限となり、tixCraft 1アカウントあたりの購入枚数も4枚までとなります。
Q
メガポーター優先チケット販売コードを他の人に譲ることはできますか？
メガポーターの皆様に送られたコード番号はそれぞれ異なります、また一つのコードにつき使用は一度限りとなります、ご注意ください。
Q
メガポーターですが1/16にチケットが取れませんでした、1/17にチケットを取ることは可能でしょうか？
可能です。メガポーターとして１日早くチケットを購入できるチャンスがあるだけでなく、一般販売スタート時に２回目の購入チャンスがあります。
Q
自分がメガポートに行かないときは、友人のためにチケットを購入してあげることはできますか？
記名チケット購入時、tixCraftチケットシステムは、ログインしている会員名（メガポーターの会員情報）を自動的に1枚目のチケットの名前欄に記載し、これを変更することはできません。そのため、チケット購入者は必ず「2024年のメガポートに来場する人」である必要があります。
Q
記名チケットの氏名は必ず正式なものである必要がありますか？
はい、正式なお名前(本名)をご記入いただきます、台湾国民の氏名は身分証に記載されているものと同様であること、外国籍の方はパスポートに記載されているものと同じである必要があります。高雄の金城武、台北の金城武などや、その他の通称名、ニックネーム、旧姓では受け付けておりません。
Q
チケット購入時に誤った氏名を入力してしまいましたが、tixCraftチケットシステムで修正することはできますか？
できません。tixCraftチケットシステムは氏名の修正サービスを提供しておりませんので、チケット購入時お名前を入力する際にはくれぐれもお間違いのないようご注意ください。このほかにもチケット購入に関して問題がありましたら、tixCraftチケットシステムお客様サービスセンターまでお問い合わせください。
Q
チケット購入時に誤った氏名を入力してしまいました、どうしたらいいですか？
チケットの払い戻し期間内にチケットキャンセルのお手続き後、新しくチケットを購入し直してください。ただし、システムは払い戻し後、チケットを自動的に再リリースするため、チケットの再購入に関しては保証いたしかねます。
Q
記名チケットを転売することはできますか？
できません。当日入場の際、身分証、健康保険証、運転免許証、パスポート(外国人) などでチケットの氏名を照合させていただきます。その際チケットの記名に相違が発見された場合はご入場いただけません。
Q
記名制のチケット以外にも他の種類のチケットはありますか？
ありません。2024年メガポートのチケットは全て記名制となっております。出所不明のチケットなどを、誤って購入しないようにご注意ください。
Q
記名チケットの氏名を誤って入力してしまいました、しかしキャンセル後の買い直しは必ず買える保証がないと聞きます、どうすることもできませんか？
チケットの購入枚数を確認後、氏名を入力する画面に進んでから、システムにはチケット発券まで10分間の猶予時間が設定されていますので、この10分間を利用して入力したお名前をしっかりご確認され、その後に発券手続きに進んでください。記名制チケット購入に関する規則は非常に厳格なものとなっていますので、ご理解ご協力をお願いいたします。
Q
同じ注文内に同姓同名の人がいる場合はどうしたらよいですか？
各チケットにそれぞれ本名でご記入ください。当日入場の際にそれぞれの身分証、健康保険証、運転免許証、パスポート(外国人) で確認させていただきます。
Q
チケット購入ページで氏名を記入すると同時に10分のカウントダウンが表示されるのはどういうことですか？
氏名を入力する画面に進んでから、システム上チケット発券まで10分間の猶予時間が設定されています。この10分間を利用して入力したお名前をご確認され、その後に発券手続きに進んでください。またこの10分間の猶予時間においては、他の購入者と時間を競う必要がありませんので、この時間内に入力内容に誤りがないかじっくりご確認ください。なお、10分間を超過した場合や、お支払い手続きが無効となった場合のみ、保留されていたチケットはシステムにより自動的に再リリースされます。
Q
氏名を英語で記名することは可能ですか？
可能です。ただし英語名はパスポートに記載されている英語名と完全に一致するものであること、また入場の際にはパスポートでご確認させていただきますので忘れずにご持参ください。(この場合はパスポート以外の身分証のご提示ではご入場いただけません)
Q
外国人もチケットの購入はできますか？氏名の確認はどうやって行うのですか？
ご購入いただけます。入場の際にはパスポートをご提示ください。
Q
携帯電話に入れてある身分証、健康保険証、運転免許証、パスポートを提示することはできますか？
できません。身分証、健康保険証、運転免許証、パスポート(外国人) はご入場の際必ず原本をご持参ください。
Q
学生証、会員証などでも大丈夫ですか？
承りかねます。身分証、健康保険証、運転免許証、パスポート(外国人) の原本、いずれかのみになります。
Q
もし入場の際になってチケット上の記載と氏名が異なっていることを発見してしまった場合はどうなりますか？
該当チケットではご入場いただけなくなります。
Q
チケットの発券、払い戻しの流れはどうなっていますか？
発券、払い戻しに関しては、tixCraftチケットシステム画面上の「発券案内」「払い戻し規定」よりご確認ください。
Q
記名チケットのキャンセル払い戻しに関して、注文したすべてのチケットをキャンセルする必要がありますか？
仮に4枚ご注文されていた場合、他の3名分はそのままで、1名分のみのチケットをキャンセルすることが可能です。ただし、チケット購入者本人にお手続きを取っていただく必要があります。
キャンセル手続きの際(チケット全部、一部に関わらず)、キャンセルを申請する方と購入会員の方は異なっても問題ありません。
Q
返金期日はどのように計算されるのですか？
ご購入後3日以内であれば、チケット払い戻しの代金をご返金可能です。 計算方式は購入日から起算して3日間になります。例：購入日1/16。そこから起算して1/17、1/18、1/19が返金可能期間で、1/19の23:59までに払い戻しご返金のお手続きを行っていただきます。
Q
Does Megaport Festival provide facilities for audience with disabilities?
There are four disabled toilets and mobile toilets.
Ramps are available except for the stage located at Warehouse C6 by Pier-2 Art Center, which has limited access due to the venue’s unique design, with only stairs as the entrance.
The venue is configured with a reserved distance of more than 1.5 meters wide for wheelchair users to pass through.
Q
Does Megaport Festival provide services for people with disabilities?
Megaport Festival has set up two service counters located in P3 Warehouse and the food court to provide services for people with disabilities.
The service counters have staff s to provide sign language interpretation services.
Three medical stations are available to provide wheelchair rental services.
The service counter at P3 Warehouse provides ticket checking and wristband redemption services for Accessibility Ticket holders.
Q
Will on-site tickets be sold on the day of the Megaport Festival?
All tickets for the 2023 Megaport Festival, including single-day, two-day, and accessibility tickets, have been sold out, and no tickets will be sold on-site.
Q
How can I buy accessibility tickets?
The Megaport Festival accessibility tickets are only available for single-day pre-sale and have been sold out. No on-site tickets will be available.
▲ Holders of accessibility tickets should visit the service counters for wristbands. Please present the original disability certificate. The accompanying person must enter at the same time. If there is no valid identification or the holder is not present, the entry will be denied.
Q
Can I get a refund after purchasing the ticket?
Please refer to the regulations on the ticketing page for refund policy. If you still have questions, please contact the customer service hotline of the ticketing system.
Megaport Festival tickets
【Refund and Exchange Policy】https://tixcraft.com/activity/detail/23_megaport
TixCraft ticketing customer service hotline: +886 (02) 8772-9835
Service hours: Monday to Friday 10:00-12:30 | 13:30-18:00 (Closed on national holidays)
Q
What should I do if I lose my Megaport ticket?
All sold tickets are considered valuable securities. If the ticket is lost, damaged, burnt, or unreadable, it will not be reissued. Therefore, please be sure to keep your ticket safe!
The tickets are made of thermal paper, so please avoid possible factors such as high temperatures, oil stains, alcohol, etc. that may cause damage to the tickets.
Q
Does the Daiyu Maru require a separate ticket?
Yes, this event requires a separate ticket and is not included in the 2023 Megaport Festival single/double day ticket. The relevant regulations are as follows:
Each boat ticket can only be used once and cannot be used repeatedly.
Please check in at the Daiyu Maru boarding area 20 minutes before each departure time. The boat will depart on time and will not wait for latecomers or issue refunds.
For those who are 18 years old or above, a can of beer will be provided and for those who are under 18 years old, a can of sparkling water will be provided. Please bring relevant identification for verification. Those who cannot provide relevant identification will be considered under 18 years old.
The special stage on the ship will actually set sail during the performance. Please consider your own physical and mental condition before purchasing tickets.
Q
How can I redeem my wristband and enter the event on the day of the activity?
Please visit P3 warehouse near the entrance or the art plaza in the Pier-2 Art Center and follow the staff’s guidance to redeem your wristband (available in two types: two-day or single-day) by presenting your ticket and identification (either your ID card, health insurance card, or passport). You can use the wristband to easily access the various stages. However, some venues have limited capacity, so please enter early. In addition, for the Daiyu Maru stage, a separate ticket is required, which can be obtained by boarding the ship with the ticket.
Q
Can I get a replacement if I lose my wristband?
The wristband is equivalent to a ticket once it has been redeemed. Please do not remove, cut, or attempt to reattach the wristband in any way, as any damage will render it invalid and cannot be replaced. If you feel uncomfortable wearing the wristband, please seek assistance from the service desk and do not remove the wristband on your own.
Q
What time does the wristband redemption start at the Megaport Music Festival?
April 1, 2023 (Saturday) from 08:00 to 21:00
April 2, 2023 (Sunday) from 10:00 to 21:00
Q
Is there an age limit for admission?
Megaport Music Festival welcomes people of all ages to enjoy the event! Children under 12 years old can enter for free but must be accompanied by at least one ticket-holding adult. Each ticket-holding adult can bring up to two children for free, and please bring identification (such as health insurance card, ID card, etc.) that shows the children’s date of birth. The organizers reserve the right to check the identification of attendees.
Q
What time does the event start and end?
The program is scheduled to start at 11:40 am on both days and all performances will end before 10:00 pm.
Q
Can we take photos at the performances?
Yes, you can take photos, but please don’t keep taking them!
If some performances have regulations that prohibit photography and recording, please cooperate with the on-site announcements and staff instructions to put away all recording equipment.
It is recommended to enjoy the music with all your senses open while watching the performance!
Q
When will the schedule and stage map be released?
Due to the complex arrangements of the performers and stages, the music festival is still working on various details, but the detailed program schedule and stage map will be announced no later than two weeks before the event. Please wait patiently for related announcements.
Q
Are there any crowd control measures?
In accordance with the Kaohsiung City’s large-scale gathering plan, when the capacity of each stage area reaches 90%, entry of the audience will be suspended.
The Daiyu Maru is a separately ticketed event and is not subject to this restriction.
Q
Will the stage be cleared after each performance?
The Ocean Waves and the Nâ Pó Chiōh stages will be cleared after each performance, the other stages won’t be cleared.
Q
If I want to watch a performance at the Southern Overlord stage, will there be a time when I cannot pass through the Da Gang Bridge?
The Da Gang Bridge will stop rotating during event, so you can walk across the bridge at any time to watch the performance!
Q
Are there tickets other than name-based ones?
No. All 2023 Megaport Music Festival tickets are name-based tickets. Please do not purchase tickets from unknown sources.
Q
If I accidentally entered the wrong name, what can I do to secure tickets?
Confirm the number of tickets you would like to purchase. The system will allow ten minutes for confirmation. Please kindly comply with the rules.
Q
What is there are people with the same name as me in the same order?
Please enter real names for each ticket. Staff will check ID card/health card/passports (foreigners) for admission.
Q
What does it mean when the webpage shows 10 minutes countdown?
When entering your name, the ticket system will secure your ticket for ten minutes. Please submit after confirmation. The system will only release your ticket if you fail to submit after ten minutes or if your payment failed.
Q
Can I enter my name in English?
Yes. The English name needs to be identical to your name on the passport and you will need to show your passport instead of other identification cards for admission.
Q
Can foreigners purchase tickets? How will the identification be checked?
Yes. Please show your passport for admission.
Q
Can I show images of my ID card/health card/passport from my cellphone?
No. Please present the original copies.
Q
Can I present driver’s license, student card or membership card?
No. We only accept original copies of ID card/health card and passport.
Q
At admission, what happens if the name on the ticket is different from my real name?
You will not be able to receive the concert bracelet.
Q
What are the procedures for ticket pickups and refunds?
Please search for “ticket pickup” and “ticket refund” pages on tixCraft website.
Q
When applying for refund. Do I need to refund the whole order?
You can refund the other three tickets individually, but the person who purchased the ticket should be the one to apply for refunds. When applying for refund (whether full refund or partial refund), the applicant doesn’t have to be the same as the one who purchased the ticket.
Q
How late can I apply for refunds?
You can apply for refund within three days after purchasing the tickets. If you purchase your ticket on Jan 6, please apply for refund latest by 23:59 on Jan 9.
Q
How do I purchase disabled tickets?
Please download the order form from the program website and fax your order together with the copy of you disability handbook to 02-8772-9853.
Q
What time does the event start and end?
The program is scheduled to start at 11:40 am on both days and all performances will end before 10:00 pm.
Q
Can we take photos at the performances?
Yes, you can take photos, but please don’t keep taking them!
If some performances have regulations that prohibit photography and recording, please cooperate with the on-site announcements and staff instructions to put away all recording equipment.
It is recommended to enjoy the music with all your senses open while watching the performance!
Q
When will the schedule and stage map be released?
Due to the complex arrangements of the performers and stages, the music festival is still working on various details, but the detailed program schedule and stage map will be announced no later than two weeks before the event. Please wait patiently for related announcements.
Q
Are there any crowd control measures?
In accordance with the Kaohsiung City’s large-scale gathering plan, when the capacity of each stage area reaches 90%, entry of the audience will be suspended.
The Daiyu Maru is a separately ticketed event and is not subject to this restriction.
Q
Will the stage be cleared after each performance?
The OCEAN WAVES and the Nâ Pó Chiōh stages will be cleared after each performance, the other stages won’t be cleared.
Q
If I want to watch a performance at the Southern Overlord stage, will there be a time when I cannot pass through the Da Gang Bridge?
The Da Gang Bridge will stop rotating during event, so you can walk across the bridge at any time to watch the performance!
Q
What should I do if I am sexually harassed by someone nearby while watching the performance?
Please bravely seek help from people nearby or request assistance from staff wearing uniforms, and report to the nearest police station to protect yourself and others.
Q
What should I do if I can’t get into the stage I want to watch? Can I get a refund for my ticket?
No. Each stage must have a capacity limit for public safety considerations. If there is a performance that you really want to see, it is recommended to arrive early. If you can’t get into the stage you want to watch, don’t forget that there are many other exciting performances for you to discover. You can also explore various creative products, participate in interesting interactive activities, enjoy food, or have fun with friends at the harbor!
Q
Can official merchandise be pre-ordered? When will pre-ordered items be shipped?
Some merchandise was available for pre-order this year, but the pre-order period has ended. Don’t worry if you missed the pre-order, as other merchandise will still be available for purchase at the event. Please come early!
For any questions related to pre-ordering merchandise, please contact the support team at http://megaportfest.oen.tw/.
Q
Do I need to buy tickets to visit NGO booths, markets, official merchandise, MEGAFUN, and family areas?
Except for paid stages, all other activity areas are free to attend and do not require a wristband.
Q
Is there a baggage check area at the event?
Yes, a baggage check area is planned each year at P3 Warehouse. One item can be checked per person for a fee of 50 NT.
The service hours are:
2023/04/01 (Sat) 08:00-23:00 (no overnight storage)
2023/04/02 (Sun) 10:00-23:00 (no overnight storage)
Valuable items and personal identification should be kept with you at all times. The organizer is not responsible for any loss or damage.
Q
Is there a smoking area at the event?
A designated smoking area will be provided at the event. Smoking is prohibited in all other areas of the event. Please do not litter cigarette butts.
Q
Can I ride a bike or skateboard at the event?
During the Megaport Festival, the large crowds and stage areas make it inconvenient to ride bikes or skateboards. In order to avoid affecting the traffic safety, riding bikes or skateboards is prohibited in all areas except for staff and brand-designated experience areas.
Q
Are there any restrictions on food and drinks?
Indoor stages such as Dragon King, Ocean Waves, Na Pochio, and Laurus Canus prohibit food and drinks, and please do not place food or drinks at the entrance of the stages.
Q
Are there water refill stations?
Yes, there is one, but please bring your own container. For wristband holders, it is 10 NT per refill, and for non-wristband holders, it is 20 NT per refill.
If you do not have a container, eco-friendly tableware can be rented at the event.
Q
Can I bring my pet to the event?
Pets are generally allowed except in indoor stages, but please be mindful of the large crowds and take care of your furry friend.
Q
What should I do if I feel unwell or suffer from heatstroke at the event?
Please seek medical assistance at the nearest first aid station.
Q
I love the decorations and flags in the venue, can I take one home?
No! All decorations in the venue are assets of the organizers. Please do not take them without permission. The organizers reserve the right to take legal action.
Q
Are you recruiting volunteers?
There is currently no plan to recruit volunteers for MegaPort Festival. We hope that music lovers can focus solely on enjoying the music and atmosphere at the festival. Please help us enjoy the performances that we ourselves would love to see so much that we might go on strike!
Q
Will there be booths available for lease? How do I sign up for a booth?
Booth leasing for this event is being organized in partnership with UberEats and ChuWaiRen Market, and recruitment has already ended due to full capacity.
For proposals related to other booths, please contact megaportfest@gmail.com.
補充：
天災や不可抗力の要因により、主催の高雄市政府が中止するかどうかの決定を下し、それが政府より公布された場合は、その内容はメガポート公式HPとSNSにて速やかに発表されます。 なお上記の問題についてまだ決定が下されてない場合、主催者はプログラムを変更する権利を有します。また、すべてのパフォーマンス時間とコンテンツは、現場の実際の状況を鑑みて改定される可能性があります。 このほか最新のニュースは、メガポート公式HPとSNSにて発表します。
